Delivery

£3.95 or FREE for orders over £40.

Production time for personalised items can take up to 5 days during busy periods.
UK delivery is sent with Evri or Royal Mail on a 3 day delivery schedule and may require a signature.

International delivery within europe is up to 10 days.
The rest of the world is 2-3 weeks.

Refunds

We hope that you love your Bridie Grace item however if for any reason you need to return it, please contact us within 14 days of receiving it. Items will only be refunded if they are returned in an undamaged saleable condition. Postage is not refunded.

**PLEASE NOTE ** Personalised items are non returnable unless faulty. 

How to return or exchange an item

Simply return the item(s) including all packaging in original condition. If you’d like an exchange please send an email. 

Please return goods to: Bridie Grace, 2 Cherry Tree Drive, Market Harborough, Leicestershire, LE16 7GW, United Kingdom.

We reserve the right to refuse a refund where the above conditions have not been met, so just make sure you take care when unpacking and repacking. Failure to return the item within 14 days from delivery will prevent us from refunding or exchanging your order.

Postage

Responsibility and costs for returning goods is borne by the customer. Bridie Grace is not responsible for goods lost by the Royal Mail in transit so we recommend sending goods insured to their full value and sent via registered post, sent via registered post, make sure your retain proof of posting. Bridie Grace cannot issue refunds or compensation when items returned to us by you have gone missing in the post.

Terms and Conditions

This is bridiegrace.com (‘the website’), a website operated by Bridie Grace (‘us’). Your use of this website and any transactions therefrom are subject to the below terms of use, which you are deemed to accept by using this website.

Content and right to use

The contents of these pages (including all pictures, designs, logos, photographs, written text and other content) are the intellectual property of Bridie Grace or its content and technology providers or their respective owners. All rights reserved. As a visitor to this website you agree not to (and agree not to assist or facilitate any third party to) copy, display, reproduce, distribute or commercially exploit such material and content without our express prior written consent.

 

Conformity of Products

Bridie Grace carefully ensures that descriptions of products are accurate. Although colour representation is as correct as possible, we cannot accept responsibility for colour variation caused by computers and/or browsers. All products are handmade in small numbers and occasionally small variations apparent in such products.   

 

Information and Availability

We take care to guarantee that the information on this website is precise and complete. However, due to the nature of the internet, errors, interruptions and delays may occur in the service at any time. Accordingly, this website is provided “As Is”, without any warranties of any kind. We do not accept liability arising from any inaccuracy or omission in the information or interruption in availability. We make no warranties that the site or the server that makes it available are free of viruses or bugs. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the website and any information provided to or taken from the website by you. This does not affect your statutory rights as a consumer.

Nothing in these terms of use shall restrict or exclude any liability that we have to any party which cannot be excluded by law. These terms and conditions of use shall be governed by the laws of England and Wales and are the subject of exclusive jurisdiction of the English courts.  

 

Contact information

This is bridiegrace.com. (the website), owned by Bridie Grace. Goods supplied from the website are supplied by Bridie Grace, whose business address is at 2 Tower Court, Lubenham, Market Harborough, Leicestershire LE169SY, ENGLAND.
Your submission of an order represents an offer to purchase the Goods indicated by you and it is not binding on us until we have notified you that an order is accepted. If Goods are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, Bridie Grace are not be obliged to sell you those goods.

 

Entire agreement

You confirm that You have read these conditions and fully understand them. You also agree that these conditions are the only terms (together with Your network provider agreement ) that rule Your relationship with us. 

 

Disclaimer

To the fullest extent permitted by the law, Bridie Grace shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on the part of Bridie Grace, its directors, employees, agents or otherwise) which arise out of or in connection with the use of this website. The supply of the products or their use or resale by you, and the entire liability of Bridie Grace under or in connection with the contract shall not exceed the price of the products. This does not affect your statutory rights.

We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of our obligations in relation to the product ordered by you, if the delay or failure was due to any cause beyond our reasonable control. This does not affect your statutory rights.